Like many other companies, we are experiencing some delays in shipping orders, but we are working diligently to ship as quickly as possible. Thank you for your patience at this time, and apologize for any inconvenience.
We offer Free Shipping and No Tax on most items over $199 across the contiguous United States. Vision Grills, Clementi and MRCOOL products will have a flat rate shipping fee of $99.
All orders are curbside drop-off deliveries. White Glove Service is only available for ComfortBilt Stoves at an additional $250.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within five business days), we will submit the order for shipment.
Order Shipment & Tracking
If your order is in stock and we process the charges to your credit card, most orders will ship within five business days from the date your order is processed. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Shipping & Freight Delivery
We ship orders through UPS, UPS, DHL and FedEx to the continental United States. We do not ship to Alaska, Hawaii or any US territories. We offer free shipping on select products over $199, giving you huge savings on most of our brands.
Most of our products are more than 120 lbs and are shipped via freight. Economically less-than-truckload (LTL) small freight shipping is the chosen option, and residential deliveries use a truck with a lift-gate. LTL deliveries are lowered to the ground before your residence at the curb only. The LTL Service does not include the front door, porch, garage, home, interior backyard, or construction site. Usually, the carrier will call you to make a delivery appointment or assign a delivery date. Please use the tracking information sent to your email for detailed information about when your shipment will arrive.
The customer is responsible for being available via phone or email to arrange a scheduled appointment to receive and sign for the package(s). If no one is available for a scheduled appointment or to accept the delivery, the delivery driver can leave the shipment at the curb. If the scheduled appointment has to be rescheduled, the customer will be billed any redelivery charges incurred.
Damages Shipment & Returns
Most deliveries have no damage and are accepted and signed for without issues. However, we asked that you please look over your package(s) when you get it and make a note of any damage(s) on the Bill Of Landing (BOL) from the shipper. The customers must thoroughly inspect the package(s) for potential damage during transit. Failure to note damages on the BOL will release HomeOutdoors, the shipper and insurance of all liability. Please take as many photos as needed of the shipping to use as documented proof of the package(s) condition. You have the right to refuse delivery if the shipment is damaged. Please take a look at the detailed instructions for damaged shipments on our Return Policy page under Damaged, Defective, or Missing Parts.
If you authorize the freight company to leave your delivery without a signature, HomeOutdoors cannot be held liable for any damage(s) or missing pieces. Therefore, I would like to ask a shipper to leave your delivery without an inspection, equivalent to a signature accepting the delivery in good condition.
Important: You have 48 hours to call us to report delivery damage. Damage items must be documented on the BOL before the shipping company leaves your promises. Each supplier has a different return policy, so it is imperative to contact us as soon as possible. A return initiated after the return policy deadline of your particular brand will not be eligible for a refund. Please review our Return Policy page's detailed instructions and individual supplier return policies.
*If the paperwork is signed at the delivery time that the merchandise is received in good condition, any damage or discrepancy claims will be denied. If the packaging is damaged, we strongly suggest you unbox and look over the merchandise before the paperwork is signed.*
Backorders/Out of Stock
HomeOutdoors makes every effort to keep our inventory current; however, day-to-day inventory fluctuates with supply chain issues to suppliers. Therefore, if there is a product you would like to purchase that is back-ordered, or you want to know the stock on a particular product, don't hesitate to contact us, and we can check the current inventory immediately.
If you have any questions concerning our order, shipping and delivery policy, don't hesitate to contact customer service at email@example.com.