Following your purchase, our system will automatically dispatch an order confirmation email to the address you provided. This email signifies that we have received your order and have pre-authorized your credit card for purchase verification. After receiving your order, we will immediately send the order to our suppliers for shipment. If the product is out of stock, we will reach out to you via email and will void the pre-authorization if you so choose.
We will process all charges to your credit card and ship the product within 1-2 business days of the date on which you placed your order. Immediately following shipment, we will dispatch a tracking code to the email you provided us at the time you placed your order. If, after 10 business days, you have not received your tracking information please contact us immediately at firstname.lastname@example.org.
Upon arrival, please inspect any and all packaging of your orders. If any damage is noted on the packaging, make note of it at the time you sign for the delivery as this usually means the shipping company is at fault. If the items you ordered arrive damaged, please send photos of the damage to email@example.com and we will begin the insurance claim process on your behalf. We will also get in contact with the supplier of that product and begin the process of replacing your item.
Orders that are cancelled from the time you placed your order will be charged with a 3.5% administration fee regardless if they have shipped or not. If the order has shipped, the cancellation will be considered a return at which point the customer will be responsible for return shipping charges and restocking fees. It is our strict policy to only issue refunds to the credit card that was used when originally placing the order.
*Please note that for made to order items, we can not accept returns or cancellations.
*Vision Grills and Elementi products will have a flat rate shipping fee of $99